Coala Privacy Policy

Effective Date: January 31, 2026 Company: Coala LLC Contact:

support@coalasocial.com

Welcome to Coala. We believe real connections start with trust. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have when using Coala. We’ve written this in plain English because we actually want you to read it.

1. Who We Are

Coala is operated by Coala LLC, a United States–based company. Coala is a social activity platform designed to help adults meet new people through group activities and shared interests, not one-on-one dating.

2. Where This Policy Applies

This Privacy Policy applies to all services operated under the Coala brand, including our mobile apps, websites, beta features, customer support communications, and any Coala-hosted events (collectively, the “Service”).

3. Information We Collect

A. Information You Provide

• Account information such as name, email address, phone number, and age or date of birth

• Profile information such as photos, bios, emojis or status messages, and language preferences

• Preferences and traits such as activity interests, group size preferences, social energy, or spontaneity

• Optional sensitive profile information such as religion or ethnicity, if you choose to provide it

• Content you share including chat messages, group conversations, ratings, surveys, photos, or videos

• Referral information such as referral codes you create or submit

B. Information Collected Automatically

• Location data (approximate or precise depending on your device permissions)

• Device and technical data including device identifiers, operating system, app version, IP address, logs, and crash reports

• Push notification tokens used to deliver alerts and reminders

• In-app activity data such as interactions with groups, chats, ratings, settings, and referral flows

C. Information from Third Parties

• Authentication providers (such as Google or Apple, if you choose to sign in that way)

• Attribution and deep-linking partners used to understand how users discover Coala

• Moderation or safety-related information received in connection with reports or investigations, where legally permitted

4. How and Why We Use Your Information

We use personal data to operate Coala, connect users into activity-based groups, improve safety, and make the app better over time. Specifically, we use information to:

• Create, maintain, and secure user accounts

• Match users into groups and recommend activities

• Enable messaging, group planning, and reminders

• Deliver notifications and updates

• Process feedback, surveys, and ratings

• Monitor performance and fix bugs

• Detect, prevent, and address fraud, abuse, or safety issues

• Enforce our Terms and Community Guidelines

• Track referrals and reward eligibility

• Comply with legal obligations and lawful requests

5. Legal Bases for Processing

Depending on where you live, we process personal data based on one or more of the following legal grounds:

• Performance of a contract – to provide the Service you request

• Your consent – for optional features such as location sharing, notifications, or sensitive profile fields

• Legitimate interests – to operate, improve, and secure Coala and protect users

• Legal obligations – to comply with applicable laws and regulations

6. How We Share Information

We may share personal data in limited circumstances, including:

• With other users: Information you choose to share through your profile or group participation

• With service providers: Vendors that help us operate Coala (such as hosting, analytics, notifications, moderation, and security)

• For safety and legal reasons: To investigate reports, enforce policies, protect users, or respond to lawful requests

• Business transfers: In connection with a merger, acquisition, restructuring, or sale of assets

Coala does not sell personal information and does not share personal data for cross-context behavioral advertising.

7. Cookies and Tracking Technologies

We use cookies, SDKs, and similar technologies to support analytics, performance monitoring, attribution, and fraud prevention. You can control many of these through your device or browser settings.

8. International Data TransfersYour information may be processed in the United States or other countries where our service providers operate. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses to protect personal data.

9. Data Retention

We keep personal data only as long as necessary to provide the Service, maintain safety, comply with legal obligations, and resolve disputes. If you delete your account, your profile will no longer be visible to other users. However, certain data may be retained for a limited period after deletion for safety, fraud prevention, moderation investigations, legal compliance, or dispute resolution.

10. Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, restrict, or export your personal data; withdraw consent; opt out of notifications or location sharing; and appeal denied requests. You can exercise many of these rights through the app or by contacting us.

11. Children’s Privacy

Coala is intended only for adults aged 18 and older. We do not knowingly collect personal data from anyone under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by other appropriate means.

13. How to Contact Us

If you have questions, concerns, or requests related to privacy, please contact us at

support@coalasocial.com.